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Frequently Asked Questions

Frequently Asked Questions

Q: How does the SmoothSoftSkin™ IPL handset work?

A: Our handset uses IPL (intense pulsed light) technology, which is an alternative method for laser hair removal. It's pain-free and non-invasive and shows hair reduction for the first few weeks of use.

Q: What is IPL? How does it work?

A: IPL uses light absorption that generates heat deeper into the hair follicle. Once the hair follicle is destroyed with that heat, it's unable to produce hair in the future. There are cases when the hair isn't attached, and the follicle isn't completely destroyed. This will result in new hair growth after several weeks. That's why it's essential to conduct IPL laser removal treatments several times until you see the desired results.

Q: How safe is IPL?

A: Yes, it is. In fact, some studies show the safety and effectiveness of IPL in hair removal and its other use in dermatology. It's one of the popular and safe methods to use at home or at laser clinics.

Q: Is IPL painful?

A: No. IPL is one of the types of laser treatments that offer pain-free and non-invasive procedure. Some customers feel a slightly warm, tingling sensation on their first use, especially on sensitive areas.

Q: Are there side effects after IPL treatment?

A: Effects vary from one person to another. And it's proven safe and effective. But it's best to conduct a patch test to check for any adverse reaction on your skin. You can do that on a small area of skin on the inside of your upper arm. Try low energy and apply it 1-2 times at the same place. Do it 2 hours in advance before you do that major treatment. If you experience some skin redness, it's normal, but you can pacify it with ice water or cold, damp towel.

Q: Do I need to wear eye protection when using the handset?

A: No. You don't have to wear any eye protection while using the handset. It's using a pulse light and a sensor to detect the skin once you press it, and it's safe. But it's highly discouraged to look directly to the light while it flashes during treatment.

Q: How long will it take me to see the real results?

A: You can see hair reduction after 2-3 treatments or up to 9 treatments for complete results. However, it still depends on the thickness of hair and the body part, which means results vary from one person to another. It also depends on the frequency and consistency of your treatments.

Q: How frequent should I use the handset?

A: Use the handset once a week for the first 8-12 weeks. You can then use it once a month or until you see the desired results. For maintenance, you can use the handset once every 2-3 months or as needed.

Q: How long will the handset last?

A: Our IPL laser removal handset has 400,000 flashes. It will last up to 10 years if used with care and as directed.

Q: How strong is the energy output of the handset?

A: The energy output is 4.9J/cm2. It's the low and ideal voltage for IPL hair laser removal treatments at home.

Q: Which areas of my body can I use the handset safely?

A: You can use it on any part of your body, including the face and bikini area. But make sure you don't use it too close to your eyes or that sensitive nether region down under. :-)

Q: Should I shave or wax before the treatment?

A: Shave, yes. You need to shave your areas and then pat until dry.

Q: Can I use other hair removal methods while using this product?

A: If you're undergoing between treatments using this handset, it's advisable that you only shave when required. Waxing, epilating, or plucking should not be done during the treatment as they remove the entire hair root, which is what the handset's light absorb when treating.

Q: Do you have a video tutorial?

A: Yes!  While using is is very easy, we made it easier for you by creating a video tutorial for you to follow.  Click Here!

Q: Are there recurring costs after buying this product?

A: No. Once you purchase the handset, it's yours and no need to pay for any replacement or additional fees. Plug it and treat it right away!

Q: Can I buy now and then pay later?

A: We do have installment plans using Splitit service.  If you are visa or mastercard holder, you can avail 2-6 months 0% interest installment plan.    Just proceed to the checkout page and select Splitit as a payment option.   No approval and registration required.  For more information, visit here.

Q: Does your IPL handset work for all skin types?

A: The handset works for all skin types, except for dark skin tones. See the color chart below and check whether IPL works for you.

Q: Does IPL work for all hair colors?

A: IPL focuses on the melanin deep within your hair, which then absorbs the light's energy. It may not be suitable for very blonde, red or grey hair colors.

Q: Can I use IPL if I'm pregnant or breastfeeding?

A: While there are no shreds of evidence that point to the side effects of IPL during pregnancy or while breastfeeding, we still don't recommend you using the handset as a precaution.

Q: Can I use IPL over my freckles, moles or tattoos?

A: No, you shouldn't use IPL over your freckles, moles, and even tattoos. But using it around the tattoo is fine.

Q: Can I use this handset before or after tanning treatments?

A: If you're tanning, wait for two weeks or more before using IPL. And if you're planning to get tan, wait at least 48 hours after using this handset. Artificial tan shouldn't be on your skin when using this handset.

Q: Is the handset cordless or powered by battery?

A: No. Our handset is plugged into your socket and emits 12V power supply.

Q: Does the handset come with a warranty and money-back guarantee?

A: Yes. We always want the best for you. If not satisfied, you can contact our support team for 90-day money-back guarantee. We offer a 12-month warranty for parts and services.

Q: How do I clean my handset?

A: The handset isn't waterproof, so avoid contact with water. Just use wet wipes or damp cloth on the flash window when you clean it, but never clean it with spray alcohol.

Q: Do I need to use other gels while using the handset during treatment?

A: No. You don't have to use any other cosmetics or water gel or lotions during treatment.

Q: How do I store this handset?

A: For proper maintenance of the handset, avoid storing the device to near strong magnetic fields, moist, dust or at high temperature. Keep it in average room temperature.

Q: Can I use IPL even if I have skin or health conditions?

A: No. To protect your skin, IPL shouldn't be used by people who have the following: known skin disorder, allergic dermatitis, eczema, and others. You have photosensitization, have menstruation, lactation, or pregnant. You can't use it if you have sunburn, broken skin, a scab or healed wound, cancer, or hemangioma. If you have undergone artificial aesthetic, prosthetic, or plastic surgery in the area, you wish to treat.